Privacy Policy

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Privacy policy – 

Last updated: 25/02/2026

1. Introduction

JJ Health & Wellbeing provides occupational therapy services with a specialist focus on Cognitive Behavioural Therapy for Insomnia (CBT‑I). This policy explains how personal information is collected, used, and protected in line with UK GDPR and the Data Protection Act 2018.

2. What information I collect

I may collect:

• Contact details (name, email, phone number, address)
• Health and clinical information relevant to CBT‑I and related areas such as fatigue, burnout, stress, and daily functioning
• Appointment and communication records
• Invoices and payment information
• Website contact form submissions and cookie data (if applicable)

Health information is classed as special category data.

3. Why I collect your information

I collect and use your information to:

• Provide CBT‑I and related occupational therapy services
• Maintain accurate clinical records
• Communicate with you about appointments and care
• Meet legal and professional obligations
• Process payments and maintain financial records
• Improve website functionality (where cookies are used)

I only collect information that is necessary for your care or required by law.

4. How your information is stored and protected

Your information is stored securely using encrypted, password‑protected systems. Clinical records are kept for 8 years after your final appointment, in line with professional standards.

I do not keep your data for longer than necessary.

5. Sharing your information

Your information is kept confidential. It may be shared only when:

• You give explicit consent
• It is necessary for your care (e.g., communication with your GP or another      healthcare professional)
• I am legally required to share it (e.g., safeguarding concerns, court orders,      HMRC financial audits)

I do not share your information for marketing purposes.

6. Your rights

You have the right to:

• Access your personal data
• Request corrections
• Request deletion (in certain circumstances)
• Restrict or object to processing
• Withdraw consent
• Request data portability

To exercise these rights, contact: Email: hello@jjhealthandwellbeing.co.uk

7. How to complain

If you have concerns about how your data is handled, please contact me first.

You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

8. Safeguarding statement

Your wellbeing is my priority. If I ever become concerned about your safety or the safety of others, I may need to share information with relevant services to ensure appropriate support. I will always aim to talk this through with you first, unless doing so would increase the risk.

9. Updates to this policy

This policy may be updated periodically. The most recent version will always be available on this website.

10. Business contact details

JJ Health and Wellbeing

E-mail – hello@jjhealthandwellbeing.co.uk (Preferred method of contact)

JJ Health and Wellbeing
Unit A
82 James Carter Road
Mildenhall
IP28 7DE